Privacy Policy – Africa Blanket

Last updated: 10 September 2026

Africa Blanket respects your privacy and takes the protection of personal information seriously.

This Privacy Policy explains what personal information we may collect when you visit africablanket.co.za, contact us or place an order, why we use it, and the circumstances in which it may be shared.

Our online store is hosted on Shopify, which provides the ecommerce platform we use to operate the website and process orders.

1. Information We Collect

Depending on how you interact with Africa Blanket, we may collect information including:

• your name;
• email address and telephone number;
• billing and delivery addresses;
• order and transaction information;
• products viewed, purchased or added to your cart;
• communications you send to us;
• marketing preferences;
• IP address;
• browser and device information;
• general location or region information;
• website activity and interactions; and
• information collected through cookies, pixels and similar technologies.

Payment information is processed through the payment services available at checkout. Africa Blanket does not receive or store your complete payment-card details where these are processed directly by the payment provider.

2. How We Use Personal Information

We may process personal information where reasonably necessary to:

• process and fulfil orders;
• arrange payment and delivery;
• provide tracking and order updates;
• respond to enquiries and provide customer support;
• manage returns, refunds and warranty matters;
• operate and secure our website;
• detect or prevent fraud and misuse;
• maintain business and transaction records;
• understand how customers use our website;
• improve our products, website and customer experience;
• send marketing communications where you have consented or where otherwise permitted by law; and
• comply with legal, tax, accounting and regulatory obligations.

We do not sell customer personal information as an independent commercial product.

3. Shopify

Our store is powered by Shopify.

Shopify processes certain personal information when customers visit and interact with Shopify-powered stores. This may include contact information, device information, IP address, browsing and shopping activity, order information and transaction-related information.

Shopify may process information through its infrastructure and service providers in different jurisdictions.

You can learn more about how Shopify handles personal information in the Shopify Privacy Policy.

4. Payment Processing

Payments are processed using the payment methods made available through our checkout, including Bob Pay where applicable.

Payment providers process information required to authorise and complete transactions and may have their own privacy and security practices.

Africa Blanket does not have access to your complete card information when those details are processed directly by the payment provider.

5. Delivery and Logistics

We may provide the information necessary to fulfil your order to courier, shipping, logistics and customs-service providers.

This can include your:

• name;
• delivery address;
• telephone number;
• email address;
• order information; and
• information required for international shipping or customs clearance.

For international orders, information may be transferred to and processed in other countries where necessary to deliver your shipment.

6. Other Service Providers

We may use third-party service providers to help operate Africa Blanket, including providers involved in:

• website hosting and ecommerce;
• payment processing;
• shipping and logistics;
• email and customer communications;
• analytics;
• marketing and advertising;
• fraud prevention;
• website functionality; and
• technical support.

We only share information reasonably necessary for the relevant service or where otherwise permitted or required by law.

Shopify also notes that merchants commonly use third-party apps, payment gateways, sales channels and shipping providers that may have access to information necessary to provide their services.

7. Cookies and Similar Technologies

Africa Blanket and the services used to operate our store may use cookies, pixels and similar technologies.

These technologies may be used to:

• keep the website functioning correctly;
• remember preferences;
• maintain shopping-cart and checkout functionality;
• understand website usage;
• measure performance;
• prevent fraud;
• support analytics; and
• support advertising or marketing where permitted.

Shopify identifies several categories of cookies used across its services, including necessary, functional, performance, advertising and social-media/content cookies.

Where required, visitors may be provided with privacy or cookie controls to manage non-essential data collection.

Disabling certain cookies may affect website functionality.

8. Marketing Communications

If you choose to receive marketing communications from Africa Blanket, we may use the contact information you provide to send relevant news, offers and product information.

You may unsubscribe using the unsubscribe option included in a marketing message or by contacting us.

Transactional communications relating to an order, payment, delivery, return or customer-service enquiry may still be sent where necessary.

9. Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legitimate business, accounting, tax, dispute-resolution or legal purposes.

Retention periods may vary depending on the type of information and the reason it is held.

Some information may also be retained by service providers in accordance with their own legal and contractual obligations.

10. Security

We take reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Our ecommerce platform and payment providers also maintain their own security measures.

No internet transmission or electronic-storage system can be guaranteed to be completely secure, and Shopify similarly notes that absolute security of electronically stored or transmitted personal data cannot be guaranteed.

11. Your Privacy Rights

Depending on where you live and the law that applies, you may have rights relating to your personal information.

Under South African data-protection law, these may include rights to:

• request access to personal information held about you;
• request correction or updating of inaccurate information;
• request deletion or destruction where legally applicable;
• object to certain processing;
• withdraw consent where processing relies on consent; and
• lodge a complaint with the appropriate regulatory authority.

Some rights are subject to legal limitations, including circumstances where information must be retained to comply with legal obligations or establish or defend legal claims.

To make a privacy request, contact us at admin@africablanket.co.za.

We may need to verify your identity before acting on a request.

12. International Customers and Data Transfers

Africa Blanket sells to customers outside South Africa.

When you place an international order, personal information may need to be transferred outside your country or outside South Africa so that Shopify, payment providers, couriers, logistics providers and other authorised service providers can process the transaction and deliver your order.

Different countries may have different data-protection laws.

We take reasonable steps to use reputable service providers and handle personal information in accordance with applicable requirements.

13. Third-Party Links

Our website may contain links to websites or services operated by third parties.

Africa Blanket does not control the privacy practices of independent third-party websites. We recommend reviewing their privacy information before providing personal information to them.

14. Children's Privacy

Our products and website are not specifically directed at children.

We do not knowingly seek to collect personal information directly from children for marketing purposes.

15. Changes to This Policy

We may update this Privacy Policy when our business practices, service providers, technology or legal obligations change.

The latest version will be published on this website with an updated date.

16. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact:

Africa Blanket
Email: admin@africablanket.co.za
Telephone: +27 68 608 9792
Website: www.africablanket.co.za