SHIPPING
WHAT DOES SHIPPING COST WITHIN SOUTH AFRICA?
Delivery within South Africa is R280 for orders below R2,000.
Orders of R2,000 or more receive complimentary delivery.
Bulk-order delivery may be quoted separately where required.
HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
Orders are normally processed and dispatched within 3–5 business days, subject to stock availability.
Once your order has been dispatched, we'll send you tracking information so you can follow its progress.
WHICH COURIER DO YOU USE IN SOUTH AFRICA?
We use established courier partners for deliveries throughout South Africa. The courier used may vary depending on your location and the requirements of the shipment.
HOW LONG DOES DELIVERY TAKE IN SOUTH AFRICA?
Once dispatched, delivery typically takes 3–5 business days, depending on your location.
Remote areas may take a little longer.
DO YOU SHIP TO THE USA?
Yes.
U.S. orders are shipped from South Africa with UPS tracking. Allow approximately 10–20 business days from dispatch for standard delivery.
Express delivery may also be available at checkout where supported.
WILL I HAVE TO PAY IMPORT DUTIES WHEN MY ORDER ARRIVES IN THE USA?
No additional import duties should be payable when your standard U.S. order is delivered.
Applicable import duties are already included in our U.S. product prices, so there should be no surprise import charges at your door.
This relates to import charges and does not mean that Africa Blanket collects U.S. state or local sales tax.
DO YOU SHIP TO OTHER COUNTRIES?
Yes. We ship to most international destinations.
Available delivery methods and shipping charges are shown at checkout. Delivery times vary according to the destination, courier service and customs processing.
For countries outside the United States, customs duties or import taxes may be payable by the recipient unless specifically stated otherwise at checkout.
WHERE IS MY ORDER?
Tracking details are sent once your order has been dispatched.
If your parcel appears to be delayed or you need help tracking it, contact us at admin@africablanket.co.za and include your order number.
We'll help you investigate it with the courier.
CANCELLATIONS & RETURNS
CAN I CANCEL MY ORDER?
Yes, provided your order has not yet been dispatched.
Once an order has been dispatched, any cancellation or return will be handled in accordance with our Refund Policy.
MY ITEM ARRIVED DAMAGED OR INCORRECT. WHAT SHOULD I DO?
Please contact us as soon as possible at admin@africablanket.co.za and include your order number and photographs showing the problem.
If the parcel itself arrived damaged, please include photographs of the packaging as well.
Please do not return an item before contacting us and receiving return authorisation.
CAN I RETURN MY PURCHASE?
Returns require prior authorisation from Africa Blanket.
If you'd like to return an item, contact us at admin@africablanket.co.za with your order number and the reason for the return.
Return eligibility, costs and conditions are set out in our Refund Policy.
WHY DOES MY BLANKET LOOK SLIGHTLY DIFFERENT FROM THE WEBSITE?
We make every effort to represent colours, patterns and designs accurately.
Colours can appear slightly different depending on your screen, lighting and display settings. Some lifestyle images may also show a product in different lighting or surroundings.
If you believe you have received the wrong product or that your blanket has a defect, send photographs and your order number to admin@africablanket.co.za and we'll investigate it.
